Terms of Sale

At Samur, we are committed to providing high-quality, custom-designed products that reflect both creativity and style. To ensure a seamless shopping experience, it is important to understand our Terms of Sale, which outline the conditions for purchasing, shipping, returns, and payments. By placing an order, you agree to these terms, ensuring clarity and transparency throughout your shopping journey with us. These policies are designed to protect both the buyer and the seller, ensuring a fair and positive experience for all parties involved.

Please carefully review the following sections to fully understand the terms related to your purchase.

Acceptance of Terms

By placing an order on our website, you agree to abide by the terms and conditions outlined in this Terms of Sale agreement. These terms apply to all purchases made through our online store and define your rights and obligations.

At Samur, each product is custom-made upon order, ensuring that you receive an exclusive item tailored just for you. We aim to provide clear and detailed information about our products. Here’s what you can expect:

1. Materials: Every item includes detailed information about the materials used. Whether you’re selecting clothing or accessories, you’ll find all the information you need to understand the quality and composition of the product you’re purchasing.

2. Size Guide: To help you choose the perfect fit, every product page features a Size Guide link where you can view precise measurements for each available size. Simply click on the “Size Guide” option (as indicated in the image below) to view the detailed sizing information. This ensures that you can confidently select the right size for your order.

3. Design & Display: Please note that minor variations in color, size, or design may occur due to different display settings or the production process. We do our best to reflect the product as accurately as possible in the images provided.

Pricing and Payment

Pricing: All prices listed on the website are in USD and may include applicable taxes based on your location.

Payment Methods: We accept major credit cards, PayPal, and other secure payment methods. Payment must be made in full before production begins.

Refer to our [Privacy Policy] for more details.

Order Process and Confirmation

Once an order is placed, you will receive an email confirmation with the details of your purchase.

After payment is confirmed, your order will proceed to the production stage. You may track the status of your order via your account or the tracking link provided.

Shipping costs are calculated based on your location and the items in your cart. You will be notified of the shipping cost at checkout before completing your order.

Please ensure that the address provided is correct, as this is the location we will use for calculating shipping fees and delivery.

For detailed shipping policies, including delivery times, refer to our [Shipping Policy].

Since our products are custom-made, we generally do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please carefully review the product specifications before finalizing your purchase.

• Refunds: If your item is found defective or damaged, contact us within 7 days of receipt. We may offer a replacement, refund, or store credit based on the situation.
• Non-Returnable Items: Custom-designed products, personalized items, and sale items are final sale and cannot be returned or exchanged.

Refer to our [Returns, Exchanges, and Refunds] policy for more details.

We stand behind the quality of our products. However, due to the custom nature of the items, we do not provide warranties beyond standard consumer protections. If you receive a defective product, we will work to resolve the issue promptly.

For questions or concerns about your order or these Terms of Sale, please contact our customer service team at:

info@samurstore.com:
This email is for general inquiries about Samur, its products, services, or policies. Customers can contact this address for broad information or non-urgent questions about the brand, product details, and other general matters.

sales@samurstore.com:
For all sales-related inquiries, including purchasing products, special offers, or placing bulk orders, customers can reach out here. This email also handles requests for custom-designed products tailored to specific customer needs, allowing users to work directly with Samur for personalized items.

support@samurstore.com:
Dedicated to assisting with after-sales service, this email is for customers who need help with order tracking, returns, exchanges, or technical issues. It ensures that customers receive proper support for any challenges they encounter during or after their purchase process.