At Samur, we strive to provide a seamless shipping experience. Below are the details regarding our shipping methods, delivery times, and related guidelines.
Shipping Costs
The cost of shipping is calculated based on the destination and will be provided at checkout. Please ensure all shipping information, including the delivery address, is accurate for a correct calculation of shipping fees.
Processing Time
All of our products are made to order, which means that once your order is placed, it enters the production queue. The estimated time for production is 2-7 business days depending on the item.
Delivery Times
After your product is created, shipping times vary based on your location:
- United States: 3-4 business days
- Canada: 6-10 business days
- Europe: 3-7 business days
- Other International Destinations: 10-20 business day
Please note that these are estimates and actual delivery times may vary depending on factors such as holidays or carrier delays.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your shipment.
Customs and Duties
For international orders, customs fees or taxes may apply, depending on the destination country. These fees are the responsibility of the buyer and are not included in the shipping cost.
General Shipping Overview for Samur
| Destination | Product Creation Time | Shipping Time | Total Estimated Delivery Time |
|---|---|---|---|
| United States | 2-7 business days | 3-4 business days | 5-11 business days |
| Canada | 2-7 business days | 6-10 business days | 8-17 business days |
| Europe | 2-7 business days | 3-7 business days | 5-14 business days |
| Other International Destinations | 2-7 business days | 10-20 business days | 12-27 business days |
Delays or Issues
In the event of unforeseen shipping delays, we will notify you as soon as possible. If you do not receive your order within the expected timeframe, please contact our customer service team at support@samurstore.com.